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Shipping Policy

The Hermann Wurst Haus has been successfully shipping meat products nationwide since 2011.  Our shipping experts will package your product properly and time your shipment correctly to ensure that it arrives at your doorstep in excellent condition.  Perishable items are shipped frozen in insulated coolers with gel packs.  All of our products are shipped UPS as we have found them to have the most reliable and friendly service. 

Shipping Rates and Methods:

We ship to the 48 contiguous states (we do not currently ship to Hawaii or Alaska).  We ship all orders to states in Region 1 so they will arrive in 1 to 2 days.  Orders to states in Region 2 (Arizona, California, Oregon and Washington) with shelf-stable items are shipped to arrive in 4-5 days.  Orders to states in Region 2 with perishable items are shipped to arrive in 3 days. 

Shipping Rates are based on the table below.  Note that a $5 handling charge is added during summer months (May through September) to cover additional packaging.

 

Standard Shipping Rates

Order Amount

Region 1

Region 2

2-3 Days

4-5 Days

3 Day

$0 TO $19.99

 $        12.99

 $             14.99

 $             29.99

$20 to $49.99

 $        15.99

 $             18.99

 $             39.99

$50 to $79.99

 $        18.99

 $             22.99

 $             49.99

$80 to $119.99

 $        21.99

 $             26.99

 $             59.99

$120 to $149.99

 $        24.99

 $             29.99

 $             68.99

$150 to $179.99

$        27.99

 $             32.99

 $             78.99

$180 +

15%

30%

45%

 

Shipping Schedule:

Orders will be shipped as promptly after received as possible depending on what day of the week it is received.  Because standard UPS delivery is unavailable on Saturdays or Sundays your ship date on perishable items will be chosen to avoid weekend days in transit. 

Perishable orders shipping to areas within 1 day UPS Ground will be shipped on Monday through Thursday

Perishable orders shipping to areas within 2 days UPS Ground will ship on Monday through Wednesday

Perishable orders shipping to Washington, Oregon, California, and Arizona must be shipped UPS 3 Day Shipping and will be shipped on Mondays and Tuesdays only. 

Non-Perishable orders will be shipped UPS Ground on Monday through Friday

If you need an exact delivery date please call our store at (573)486-2266 and ask for Doug.

Perishable items are shipped with "No signature required" to avoid spoiling.  So if no one is available for delivery it will be left at the door.

 

Return and Guarantee Policy

Guarantee

If you experience a problem with any of our products, shipping, or customer service – please let us know.  We’ll do whatever it takes to make it right.

We are passionate about customer service.  We know that stuff happens.  Things don’t always go as we want them to.  We want to fix the problems.

No Returns Necessary

We never ask you to return anything.  That means you won’t have to re-pack the box and go to the UPS store to ship it back.

No Statute of Limitations

We don’t care when the problem happened.  We’ll refund or replace anything no matter when it happened.

The Only Taste That Counts is Yours

If you don’t like how something tastes, don’t worry.  We’ll refund your money or send something else.

The Only Policy is: Whatever it Takes To Make it Right

We don’t have any “policies”.  We will do what you want.  If you want a refund on the order, no problem, we can do that.  If you want it replaced, we can do that.

You Received a Gift

You are the recipient, not the buyer?  No problem, we want everyone to be happy with our products.

The Entire Experience Is Important

Our guarantee doesn’t just cover food.  We want you satisfied with every part of your Hermann Wurst Haus experience.  From  picking up the phone, placing an online order until you take the last bite of wurst.  If you aren’t satisfied with every part of your experience, let us know.  We want to hear about the problem.  We want to have the opportunity to make you happy.

Returns

We never ask you to return anything.  If you have a problem, please call 573-486-2266 pr email info@hermannwursthaus.com.  

 

Frequently asked questions: 

Do you ship Wurst Haus beers?  No, at this time we do not have a license to ship alcoholic beverages.

What payment methods do you accept?  We accept Visa, MasterCard and Discover credit cards and Hermann Wurst Haus e-gift certificates.

Can I place an order over the phone?  Yes, you can call our store at (573)486-2266 during our store hours which are Monday through Saturday 9AM to 6PM CST and Sunday 10AM to 4PM CST.  We will be happy to take your order.  You can also call us with any question or concerns about your order.

If I live in the area or am visiting,  can I pick up an order at the store?  Yes, you are always welcome to pick up your order at our store located at 234 E 1st St. Hermann, MO  65041.  We can have your product waiting for you whether your order is placed over the phone or the internet.  Please call us in advance.

Can I send an order as a gift?  Hermann Wurst Haus products make great gifts.  Just fill in the recipients address in the ship to section and we will ship it directly to them.  If you would like to add a personal note please let us know in the comments section.  We will not include an invoice in the package.

Do you ship internationally?  We appreciate your interest but we ship only to the 48 continental United States.

If my shipment of perishable product has thawed but is still cool is it ok to refreeze it?  Yes, if your product is still cold but has thawed it is ok to freeze it again.

 

Deli & Market Hours

  Mon - Thurs: 9:00am - 4:30pm
  Fri: 9:00am - 6:00pm
  Fri - Sat: 8:00am - 6:00pm
  Sunday: 8:00am - 4:00pm

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